Pathetic Online Serve

Item: Makro
Rating: 1
Author: Andre C

I have bought a monitor online 14 days ago. I tried to phone them several times in the last 2 weeks but after holding on for 10min plus for an operator I would put the phone down. I tried there whatsapp app but it doesn't pick up the order number. So I tried phoning them again after holding on for 10 min got through. The operator told me he doesn't know why it is taking so long and that he would investigate. Then later in the afternoon they phoned me and told me that they don't have stock. So I canceled the order now I must wait another 7 working days for the money to be paid back. What a disgrace.

If you want to buy by Makro go instore or stay a way.

Helpful (0)

Replies (2)

Makro's replyOfficial

06 Jul 2020, 09:45

Good day Andre,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jul 2020, 09:45

Official

Andre C's updateReviewer Update

21 Jul 2020, 13:30

And so we are at the 21/7/2020 still waiting for feedback. At least I see its not just me. Holy ****.

Andre C's update21 Jul 2020, 13:30

Reviewer Update

And so we are at the 21/7/2020 still waiting for feedback. At least I see its not just me. Holy ****.