Pathetic Online Order/Delivery

<p>So we ordered a garden set online on 31 December 2016 and paid for it immediately. On 4 January 2017 I received an email from Makro, stating that they did not have stock at the Centurion branch (that is where we placed the order for collection), but that they did have stock in Vaal and will deliver to us for no extra charge. I explicitly stated in my reply that we saw the stock at the Vaal branch in Vanderbijlpark and that it was dirty and damaged stock and the chair colours did not match, they should please make sure that this is not what they would be sending to us. We received a delivery the following day (5 January), exactly what we saw in Vaal, chair colours not matching, dirty and damaged. </p> <p>Obviously we did not accept it and sent it back with the couriers. The following Monday, 9 January I received a phone call from Vaal branch asking why we did not accept the delivery. After explaining, the lady told me that she will take it up with Head Office and let me know.</p> <p>I contacted the call centre numerous times after this and every time the consultant would promise me that he/she will come back to me that same day with an update.</p> <p>It is now 3 weeks later and I know nothing more than the day we sent the delivery back to Makro.</p> <p>The service I've been getting is pathetic to say the least. To expect a client to accept a delivery that is in that condition and then not even have the decency to refund the payment, it's beyond me.</p> <p>One would expect the best service from a company this size, especially now that they are owned by Wallmart.... What is this world coming to?</p>