NE
Nazley E

1 reviews | Active since Apr 2020

24 Apr 2020, 16:22

PATHETIC ONLINE + DELIVERY SERVICE

HORRIBLE ONLINE SERVICE. Placed an order two weeks ago, obviously paid for my order AND delivery. No follow ups, after they said they would. Got called at 2pm today and got told to fetch my groceries or I would Have to wait until Tuesday for it to be delivered. Got there and not even HALF of my items were there. On top of it, Employee Rosetta falsely claimed to have communicated with my husband regarding ink cartridges we had also ordered. My husbands details aren’t even on record. I asked Her to cancel my order and when I got Home and called in to check, to my surprise, she didn’t cancel my order either.

PATHETIC.

0
Replies (1)
Makro
Makro's reply27 Apr 2020, 09:25
Official
Good day Nazley,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team