PATHETIC ONLINE CUSTOMER SERVICE

I purchased a Samsung aircon that was advertised as a store and online special from Makro's online store on the 24/12/2019 for collection at Makro's Cornubia store. The confirmed eta said 4-5 working days. I called Makro's online customer service department on 31/12/19 to confirm that my order was on track for delivery and spoke to a lady named Penelope who told me that she would send and email to the store to check if the item had arrived and update me accordingly. I did not receive a call back. I called again on Saturday 02/01/2020 and spoke to another customer service agent who informed me that the goods were expected in 40 days!!! as it was an online exclusive item and they didn't have stock. I proceeded to explain to the guy that I saw the item advertised in a hardcopy catalogue that was in a local newspaper and the availability said in selected stores AND online NOT online exclusive. I then asked to speak to the manager and was put through to Sifiso who I explained the situation to and he promised to call me on Monday morning (06/01/2020) with an answer . My husband called in this morning and was refused to be put through to the manager. I cannot believe the pathetic customer service from such a well know supposedly reputable company. I do understand my order was placed during the festive period, but that doesn't excuse the poor service and even worse communication.