Pathetic Online After Sales Service

Gees, I should have looked at the pathetic ratings for Makro online before purchasing through them. I ordered an item from a third-party seller which was delivered quickly; however, the item did not fit my needs and was returned in brand new condition. Firstly, it took 3 phone calls and two weeks just to get a courier arranged to pick up the item! Each time it was someone different who answered and simply blamed the previous person for not completing the request, even though it was done online! Now two more weeks have passed with the item back in the possession of the seller and now Makro claims they are still doing an assessment!? Absolute waste of time Makro/Massmart. The reason Takealot is eroding your online sales with this kind of customer services. I will not be buying anything from your online store in future.