1 reviews | Active since Nov 2019
Pathetic On line Retailer
I am absolutely disgusted with Makro!
The last 4 orders I have placed have been late and your Online order tracking is good as useless! Never updated on time reflects the incorrect information.
Your national call center lies to people, never comes back to customers and provides the incorrect information don’t deserve to have jobs!
With the exception of Zukiswa on 08/11/2019, at approximately 10h15 was to only person who has been prepared to give me straight and hopefully honest answer. We will see?
Nobody at the call center over the last month cares about customer service and will cut you off when the conversation gets heated or when you ask for a reference number or their name.
I make use of your Online shopping because it is convenient for me living in an outing area and accept that delays can occur but DO NOT tolerate lies *********** call center staff.
What you are going to do with this information is debatable but hope some action will be taken.
Shame on you Makro!
Thank you for the support showed to our Makro Store throughout 2019 and We would like apologies about the delayed response to your request.
We take all our customers request seriously and assure you that this matter will be my priority.
Please note due to the courier services not operational on weekends as well as our Head Office, we cannot ascertain if the washing machine was returned as stated.
Rather I have requested Montague Gardens to assist with dispatch a replacement unit and provide delivery schedule.
I will revert back with feedback.
Thank you for the support showed to our Makro Store throughout 2019 and We would like apologies about the delayed response to your request.
We take all our customers request seriously and assure you that this matter will be my priority.
Please note due to the courier services not operational on weekends as well as our Head Office, we cannot ascertain if the washing machine was returned as stated.
Rather I have requested Montague Gardens to assist with dispatch a replacement unit and provide delivery schedule.
I will revert back with feedback.
The damaged washing machine will be loaded by Time Freight Beauford West tomorrow evening (19/11/2019) for returned to Makro Montague Gardens on Wednesday (20/11/2019) as confirmed by Kenneth at Time Freight.
Kindly ensure that the replacement washing machine is loaded at the same time as the damaged machine is dropped off. This will enable Time freight to redeliver the replacement machine to me on Friday, 22/11/2019.
Kindly confirm that this will happen as I have been waiting 4 weeks for this delivery only to have a damaged machine delivered.
The damaged washing machine will be loaded by Time Freight Beauford West tomorrow evening (19/11/2019) for returned to Makro Montague Gardens on Wednesday (20/11/2019) as confirmed by Kenneth at Time Freight.
Kindly ensure that the replacement washing machine is loaded at the same time as the damaged machine is dropped off. This will enable Time freight to redeliver the replacement machine to me on Friday, 22/11/2019.
Kindly confirm that this will happen as I have been waiting 4 weeks for this delivery only to have a damaged machine delivered.