Pathetic on line purchase service

Item: Makro
Rating: 1
Author: Thiru G

On line purchase made 10 Dec 2020. Product defective and requested a replacement. 29 Jan 2021 still no replacement after defective item taken back. Several emails and phone calls and was told item will be delivered today 29 Jan 21. Customer Care does not "care". Pathetic service. Never again purchasing on line at Makro and will definitely not recommend for anyone wanting to.

Helpful (0)

Replies (1)

Makro's replyOfficial

30 Jan 2021, 08:04

Good day Thiru,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply30 Jan 2021, 08:04

Official