PATHETIC NON-EXHISTANT SERVICE deserves a zero rating

Should be a zero rating. The customers service is non existent. I made an online order for a washing machine on 2 Sept 2019 that was apparently available form stock. Took more than 2 weeks to deliver after I had to phone 3 times to follow up. The washing machine was packaged completely broken as the packaging was not damaged but the machines entire top was crushed in. I logged the return the next day and it still took 2 weeks for them to collect it. Now we are 2 months on from when it was returned and I have still not been reimbursed for the return and no one at the entire support center has done anything after ample calls and time wasted. PATHETIC!! I have cancelled my company account with them and will for sure never deal with Makro in any capacity.