Pathetic Makro service

I have placed an order online on Black Friday with Makro. It's now 30 January 2023 and still nothing!!!! Makro says they handed over the order to Dawn Wing, Dawn Wing has no record of the order. We've had to purchase replacement Christmas gifts which meant double costs to us based on your negligence.

I could have understood that it was high order volumes and whatever, but right now I am highly frustrated and I need either the order to be fulfilled or a refund!

It's been more than 2 months and I keep getting the same story! Why can't Makro and Dawnwing communicate with each other?? I am utterly upset and it seems clear that Makro doesn't care about their customers.

I refuse to entertain further enquiry calls as I'm done wasting my time on calls with people who listen to the story and nothing being done!! I need a solution to this problem NOW!

In the meantime I will continue sharing with people that they shouldn't even attempt shopping with Makro online