Pathetic Makro Online Service

On 20 July 2019 I ordered a (only online) tent from Makro. I received a confirmation notification that it would be ready for collection on 12 August 2019. On 15 August 2019 I phoned the Online Customer Service to find out where my order is, just to be informed that they do not have stock (is this not **** advertising?). I was so annoyed because Makro Online did not have the decency to inform me in the first place. I sent an e-mail asking them why did they not inform me and secondly why send me a notification to say it can be collected on that day knowing there was no stock? No response or feedback. I phoned a day later to find out what is happening. The operator did mention that they received my e-mail and they are investigating but will get back to me by end of day. No one called me back. Now, 3 e-mails later - one where I asked my money be refunded (Makro, by the way never acknowledged receipt to any one of my e-mails or even bothered to reply to which I find unprofessional!) and 4 telephone calls later every time they promise to get back to you by the end of the day – oh please!!! they do not come back to you. Only one operator made the effort. I was promised that my order will reach the designated branch by 12h00 on 21 August 2019. Today, 22 August 2019 more than a month after my order Makro called me this morning saying they are escalating my query. So, they **** to me saying it would be ready yesterday for collection. I am livid to say the least. Just to mention - a month ago I had just such a disastrous experience with Makro Online where I had to wait 15 days for my order after the promised date!! I will never ever order anything again Makro– pathetic service to say the least!!!