CD
Chezlin D
1 reviews | Active since Jun 2018
07 Aug 2019, 13:08
Pathetic Makro Online Customer service
I ordered an online product estimated delivery on the 5th of August 2019. I contacted customer care yesterday and today Makro Online Order Ref 205719. Makro agent response is that the courier is still going to collect it. I spoke to Elizabeth yesterday and now I'm holding on the Sinenhlanhna Ref 205719 for 25 minutes. I had to fight to get a Team Leader's name because the agent is not allowed to giveWhat nonsense customer service it this? You suppose to be running a business not a ****A shop!!!Pathetic and Poor customer service.I will no longer be ordering anything online with Makro.
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Makro's replyOfficial
07 Aug 2019, 16:11Good day Chezlin,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have experienced in this regard. We do apologize for this inconvenience and we will do our utmost best to assist you further. Please be advised that we will contact our supplier to advise on a way forward and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have experienced in this regard. We do apologize for this inconvenience and we will do our utmost best to assist you further. Please be advised that we will contact our supplier to advise on a way forward and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Makro's reply07 Aug 2019, 16:11
Official
Good day Chezlin,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have experienced in this regard. We do apologize for this inconvenience and we will do our utmost best to assist you further. Please be advised that we will contact our supplier to advise on a way forward and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have experienced in this regard. We do apologize for this inconvenience and we will do our utmost best to assist you further. Please be advised that we will contact our supplier to advise on a way forward and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team