Pathetic - Makro online

I purchased goods online on Friday morning (24 Nov), paid for it, received a "payment successful" and received my order numbers. I then called Makro on the Monday to enquire when I come to collect the stock. They informed me that the payment did not go through as Makro had issues and errors on the online system due to the traffic on black friday. They advised me to now pay for it at the normal price as there is no stock because payment did not go through????? How is this fair?? This is a makro mistake and they should fix it. I am happy to pay as I understand that the payment did not go through, but then they should allow me to purchase it at the black friday price. If I knew payment was not successful then I would have purchased it at Take a lot.......I now know that Makro is not reliable.... I will NEVER PURCHASE anything online again from Makro. The online department can just as well not exist......... When you phone them, they just tell you sorry for the inconvenience caused, but you cannot have it at the discounted price???? I will not rest.... This is not acceptable.... I