IA
Ian A
1 reviews | Active since Jul 2019
22 Oct 2025, 15:31
Pathetic Makro Call Centre
I bought a "suspect" dog biscuit product from Makro, Cape Gate earlier today. Noticed something odd re the best before date on it. I phoned the national call centre 4 times, wanting to speak to the Store Manager re this product. Spent/wasted 13 minutes in total on the phone not getting anywhere close to speak to an official/Store Manager at CGate. After a few minutes holding on the call went over to "rating the interaction". This system is useless, time and money wasting for their clients to engage with an official or wanting to get some info. This call centre is the WORST I've ever uncounted. Pathectic service/total lack thereof
Helpful (0)
Replies (18)0
Replies (18)
Makro's replyOfficial
23 Oct 2025, 10:17Hi Ian,
We are sorry that there is a issue with the product that you have purchase at our Cape Gate Makro Store.
If you are not happy with the product, please return it to the store.
The product needs to be unused and in the original packaging.
We aim to provide great customer service to all our customer.
We regret that this was not adhere to in your interaction with our customer care advisors.
We will work hard to improve our services.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
We are sorry that there is a issue with the product that you have purchase at our Cape Gate Makro Store.
If you are not happy with the product, please return it to the store.
The product needs to be unused and in the original packaging.
We aim to provide great customer service to all our customer.
We regret that this was not adhere to in your interaction with our customer care advisors.
We will work hard to improve our services.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply23 Oct 2025, 10:17
Official
Hi Ian,
We are sorry that there is a issue with the product that you have purchase at our Cape Gate Makro Store.
If you are not happy with the product, please return it to the store.
The product needs to be unused and in the original packaging.
We aim to provide great customer service to all our customer.
We regret that this was not adhere to in your interaction with our customer care advisors.
We will work hard to improve our services.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
We are sorry that there is a issue with the product that you have purchase at our Cape Gate Makro Store.
If you are not happy with the product, please return it to the store.
The product needs to be unused and in the original packaging.
We aim to provide great customer service to all our customer.
We regret that this was not adhere to in your interaction with our customer care advisors.
We will work hard to improve our services.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
IA
Ian A's updateReviewer Update
23 Oct 2025, 13:47You are missing the point Makro!!!!!!!!!!!!!!!!!!
Complaint is about your PATHETIC NATIONAL CALL CENTRE. Please read the complaint CAREFULLY and with insight
Complaint is about your PATHETIC NATIONAL CALL CENTRE. Please read the complaint CAREFULLY and with insight
IA
Ian A's update23 Oct 2025, 13:47
Reviewer Update
You are missing the point Makro!!!!!!!!!!!!!!!!!!
Complaint is about your PATHETIC NATIONAL CALL CENTRE. Please read the complaint CAREFULLY and with insight
Complaint is about your PATHETIC NATIONAL CALL CENTRE. Please read the complaint CAREFULLY and with insight
Makro's replyOfficial
24 Oct 2025, 11:10Hi Ian,
We are truly sorry for the lack of customer service that you did not received from our customer care advisors.
We have forwarded your feedback to the management team to ensure that we better our services.
We sincerely sorry for the inconvenience caused.
Regards,
Makro Social Media Team.
We are truly sorry for the lack of customer service that you did not received from our customer care advisors.
We have forwarded your feedback to the management team to ensure that we better our services.
We sincerely sorry for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply24 Oct 2025, 11:10
Official
Hi Ian,
We are truly sorry for the lack of customer service that you did not received from our customer care advisors.
We have forwarded your feedback to the management team to ensure that we better our services.
We sincerely sorry for the inconvenience caused.
Regards,
Makro Social Media Team.
We are truly sorry for the lack of customer service that you did not received from our customer care advisors.
We have forwarded your feedback to the management team to ensure that we better our services.
We sincerely sorry for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
IA
Ian A's updateReviewer Update
24 Oct 2025, 15:55Hopefully I'll get feedback
IA
Ian A's update24 Oct 2025, 15:55
Reviewer Update
Hopefully I'll get feedback
Makro's replyOfficial
27 Oct 2025, 13:11Hi Ian,
We will work hard to improve our customer experience.
Regards,
Makro Social Media Team.
We will work hard to improve our customer experience.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply27 Oct 2025, 13:11
Official
Hi Ian,
We will work hard to improve our customer experience.
Regards,
Makro Social Media Team.
We will work hard to improve our customer experience.
Regards,
Makro Social Media Team.
Best regards,
IA
Ian A's updateReviewer Update
28 Oct 2025, 10:44What a joke for a reply to improve the pathetic call centre, WHAT WILL BE DONE????????????????
IA
Ian A's update28 Oct 2025, 10:44
Reviewer Update
What a joke for a reply to improve the pathetic call centre, WHAT WILL BE DONE????????????????
Makro's replyOfficial
29 Oct 2025, 10:39Hi Ian,
Please be advised that we are unable to track information using the Makro card number.
The only details we can trace relate to the purchase of the specific item for which you are logging a service call.
Please provide us with the details we have requested via emails.
Please be advised that we are unable to track information using the Makro card number.
The only details we can trace relate to the purchase of the specific item for which you are logging a service call.
Please provide us with the details we have requested via emails.
Best regards,
Makro's reply29 Oct 2025, 10:39
Official
Hi Ian,
Please be advised that we are unable to track information using the Makro card number.
The only details we can trace relate to the purchase of the specific item for which you are logging a service call.
Please provide us with the details we have requested via emails.
Please be advised that we are unable to track information using the Makro card number.
The only details we can trace relate to the purchase of the specific item for which you are logging a service call.
Please provide us with the details we have requested via emails.
Best regards,
IA
Ian A's updateReviewer Update
29 Oct 2025, 11:45You are really ***********!!!
The complaint is for YOUR PATHETIC CALL CENTRE
The complaint is for YOUR PATHETIC CALL CENTRE
IA
Ian A's update29 Oct 2025, 11:45
Reviewer Update
You are really ***********!!!
The complaint is for YOUR PATHETIC CALL CENTRE
The complaint is for YOUR PATHETIC CALL CENTRE
Makro's replyOfficial
31 Oct 2025, 09:56 Hi Ian,
We have reached out to the customer service manager to advise with regards to the poor service that you have received from our staff members.
We do value you as our customers and the manager will take the internal procedure in order to ensure that the service is not repeated.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
We have reached out to the customer service manager to advise with regards to the poor service that you have received from our staff members.
We do value you as our customers and the manager will take the internal procedure in order to ensure that the service is not repeated.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply31 Oct 2025, 09:56
Official
Hi Ian,
We have reached out to the customer service manager to advise with regards to the poor service that you have received from our staff members.
We do value you as our customers and the manager will take the internal procedure in order to ensure that the service is not repeated.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
We have reached out to the customer service manager to advise with regards to the poor service that you have received from our staff members.
We do value you as our customers and the manager will take the internal procedure in order to ensure that the service is not repeated.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
IA
Ian A's updateReviewer Update
02 Nov 2025, 11:23what a joke called "customer service"
***********, PATHETIC, CANNOT READ AND COMPREHEND WHAT ACOMPLAINT IS ALL ABOUT
"CUSTOMER SERVICE + CALL CENTRE A TOTAL WASTE OF MONEY AND TIME.
***********, PATHETIC, CANNOT READ AND COMPREHEND WHAT ACOMPLAINT IS ALL ABOUT
"CUSTOMER SERVICE + CALL CENTRE A TOTAL WASTE OF MONEY AND TIME.
IA
Ian A's update02 Nov 2025, 11:23
Reviewer Update
what a joke called "customer service"
***********, PATHETIC, CANNOT READ AND COMPREHEND WHAT ACOMPLAINT IS ALL ABOUT
"CUSTOMER SERVICE + CALL CENTRE A TOTAL WASTE OF MONEY AND TIME.
***********, PATHETIC, CANNOT READ AND COMPREHEND WHAT ACOMPLAINT IS ALL ABOUT
"CUSTOMER SERVICE + CALL CENTRE A TOTAL WASTE OF MONEY AND TIME.
Makro's replyOfficial
03 Nov 2025, 10:19 Hi Ian,
As we have advised your complaint has been raised with customer care management team.
Should you need any further assistance please email us on ***.
We truly sorry for the manner your were treated by our customer care advisors..
Regards,
Makro Social Media Team.
As we have advised your complaint has been raised with customer care management team.
Should you need any further assistance please email us on ***.
We truly sorry for the manner your were treated by our customer care advisors..
Regards,
Makro Social Media Team.
Best regards,
Makro's reply03 Nov 2025, 10:19
Official
Hi Ian,
As we have advised your complaint has been raised with customer care management team.
Should you need any further assistance please email us on ***.
We truly sorry for the manner your were treated by our customer care advisors..
Regards,
Makro Social Media Team.
As we have advised your complaint has been raised with customer care management team.
Should you need any further assistance please email us on ***.
We truly sorry for the manner your were treated by our customer care advisors..
Regards,
Makro Social Media Team.
Best regards,
IA
Ian A's updateReviewer Update
03 Nov 2025, 15:18TOTAL WASTE OF TIME, MAKRO CANNOT AND DO NOT CARE ABOUT CLIENTS AND THEIR COMPLAINTS/COCERNS
IA
Ian A's update03 Nov 2025, 15:18
Reviewer Update
TOTAL WASTE OF TIME, MAKRO CANNOT AND DO NOT CARE ABOUT CLIENTS AND THEIR COMPLAINTS/COCERNS
Makro's replyOfficial
03 Nov 2025, 16:25 Hi Ian,
We are sorry that you feel that we do not care.
As we have advised that your complaint was raised with the customer care management.
We aim to provide efficient service to all our customers.
We regret that this was not the case in your experience.
Should you need any further assistance please email us on ***.
Regards,
Makro Social Media Team.
We are sorry that you feel that we do not care.
As we have advised that your complaint was raised with the customer care management.
We aim to provide efficient service to all our customers.
We regret that this was not the case in your experience.
Should you need any further assistance please email us on ***.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply03 Nov 2025, 16:25
Official
Hi Ian,
We are sorry that you feel that we do not care.
As we have advised that your complaint was raised with the customer care management.
We aim to provide efficient service to all our customers.
We regret that this was not the case in your experience.
Should you need any further assistance please email us on ***.
Regards,
Makro Social Media Team.
We are sorry that you feel that we do not care.
As we have advised that your complaint was raised with the customer care management.
We aim to provide efficient service to all our customers.
We regret that this was not the case in your experience.
Should you need any further assistance please email us on ***.
Regards,
Makro Social Media Team.
Best regards,
IA
Ian A's updateReviewer Update
04 Nov 2025, 12:08so when will management respond????????????????????
IA
Ian A's update04 Nov 2025, 12:08
Reviewer Update
so when will management respond????????????????????
Makro's replyOfficial
05 Nov 2025, 09:57 Hi Ian,
Please provide us with the number that you have used when calling our call centre?
Regards,
Makro Social Media Team.
Please provide us with the number that you have used when calling our call centre?
Regards,
Makro Social Media Team.
Best regards,
Makro's reply05 Nov 2025, 09:57
Official
Hi Ian,
Please provide us with the number that you have used when calling our call centre?
Regards,
Makro Social Media Team.
Please provide us with the number that you have used when calling our call centre?
Regards,
Makro Social Media Team.
Best regards,
IA
Ian A's updateReviewer Update
05 Nov 2025, 10:20***- Cape Gate number but went thru to your national call centre, as if you don't know, just shows the pathetic system you have
IA
Ian A's update05 Nov 2025, 10:20
Reviewer Update
***- Cape Gate number but went thru to your national call centre, as if you don't know, just shows the pathetic system you have
Makro's replyOfficial
05 Nov 2025, 10:48 Hi Ian,
We are requesting for the cell number or land line number that you have used when calling the call centre.
The team is unable to find the call interaction with the contact number that you have added on this review.
Regards,
Makro Social Media Team.
We are requesting for the cell number or land line number that you have used when calling the call centre.
The team is unable to find the call interaction with the contact number that you have added on this review.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply05 Nov 2025, 10:48
Official
Hi Ian,
We are requesting for the cell number or land line number that you have used when calling the call centre.
The team is unable to find the call interaction with the contact number that you have added on this review.
Regards,
Makro Social Media Team.
We are requesting for the cell number or land line number that you have used when calling the call centre.
The team is unable to find the call interaction with the contact number that you have added on this review.
Regards,
Makro Social Media Team.
Best regards,
Makro's replyOfficial
05 Nov 2025, 13:08 Hi Ian,
We will send and email to the store manage and give them your details.
We apologies for the delay.
We will send and email to the store manage and give them your details.
We apologies for the delay.
Best regards,
Makro's reply05 Nov 2025, 13:08
Official
Hi Ian,
We will send and email to the store manage and give them your details.
We apologies for the delay.
We will send and email to the store manage and give them your details.
We apologies for the delay.
Best regards,