PATHETIC MAKRO AND IT'S CALL CENTRE

I contacted Makro as I bought multiple defy items from the strunens Valley store. I redid my entire kitchen and amongst others bought a stove and hob set. Needless to say 5 months down the line the hob stops working. I log a call on 3 Jan and got numerous promises for call backs an exhange of the unit not received one defy had said OK Makro will call to arrange no one has called I am calling 3 to 4 times daily. I have spoken with Kenny and Luvo from the call Centre and am getting the same snotty response every time from the call Centre. I have children who needs to eat and it has cost me a fortune since the hob broke to give my family a wholesome meal. Truly pathetic service I have never experienced anything like this before. What makes it worse is that I have read numerous reviews and it is mostly the same = no answer, no feedback no decision can be made they actually told me there are no managers on site in the call Centre. I will deliver my broken hob to the strubens Valley store or your call centre should it not be sorted out within 24hrs.