Pathetic Feedback and Service
Product purchased March, not delivered. Upon query on 3 April told to send proof of eft, which I did. Ignored for 2 weeks despite several emails. Phoned again 10 days later and was told they are processing a refund, which would take 5 to 7 working days to reflect in my account. On 23 April I was informed I paid R40 short so product couldn't be delivered. I asked for refund. I then had to send a copy of my ID to them. Since 23 April no response. Today we are trying to get hold of somebody or anybody to take us seriously and give us service. The only information we have via phone is that the query has been submitted for a refund to finance department. This makes twice, but nothing so far. Their systems are now offline. This is pathetic. Persons spoken to were Katlego and Ncedile.
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with us.
We will send this to the finance team and the call centre for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with us.
We will send this to the finance team and the call centre for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team