Pathetic eCommerce customer service

This has got to be the worst customer service experience I have received. I placed an order online which showed in stock and a delivery of 2-5 working days. After logging a call on day 5 (Ticket #533540), I received no confirmation of the status of my order. On day 9 I phone only then to hear the supplier had no stock and I have to wait to the following week, making it a 12 day delivery. I continued to request a refund which takes another 2-5 days apparently. during these follow-ups I requested to speak to the customer service team leader and the ***ard did not have the decency to have a conversation with me. This is the level of customer service we are getting in SA, it is no wonder people are being retrenched and businesses are closing their doors. 9 days after my order and payment I do not have my product, nor do I have my money. Truly disappointing! Makro will not see me again...