PATHETIC "DONT'CARE" ATTITUDE AND SERVICE

We want to buy a 7 kva Ryobi generator which currently is out of stock,due to the supplier being out of stock.This we understand,the problem is that it is on promotion 28 April to 8 May.The salesman could not tell me when stock would be available,after we like normally had to look for a salesman/lady,and made no attempt to find out from the Manufacturer. His Supervisor was with him and I told him I want the product as advertised by them nationally.I insisted that I want them to honor the promotional price to which he rep**** - are you asking for a "rain cheque".My answer was yes.He then informed me to order on line and they would deliver either to the store or my residence.I attempted to register on line but to no avail.Their national call center then informed that the technicians are trying to remedy their system problem and gave me the store phone number.After a number of attempts I managed to speak to someone named Katisi who undertook to investigate and report back the same afternoon.24 Hours later I personally went back to the store where the same Supervisor I previously spoke to,informed they do not have rain cheques.He could also not furnish any further details as to when stocks would become available.Basically now my problem because they do not cover themselves with sufficient inventory during promos.Cherry on the top,you always have to look for some assistance as the staff are normally never in their departments I and all my neighbors do,however, also have a message for them - GOODBYE MAKRO !!!