JM
Jasantha M
1 reviews | Active since May 2012
20 Jun 2022, 15:27
Pathetic. Does not resolve issues. Leaves customers hanging.
Does anyone in Makro plan on helping me resolve the problem on my previous reviews? Is there anyone in Makro who knows what customer service is? Every week i must call, post on Hello Peter and message the FB page. And get standard messages as responses and Makro calling to ask ME if it's been resolved. What on earth is going on???
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Replies (2)JM
Jasantha M's updateReviewer Update
21 Jun 2022, 10:32According to Arman, a Technician from Trojan, I have been approved a credit and I must go to the store i made the purchase and speak to Neelam. But as mentioned many times before, it was purchased online. Will there be some feedback? or do i keep calling/messaging/posting?
JM
Jasantha M's update21 Jun 2022, 10:32
Reviewer Update
According to Arman, a Technician from Trojan, I have been approved a credit and I must go to the store i made the purchase and speak to Neelam. But as mentioned many times before, it was purchased online. Will there be some feedback? or do i keep calling/messaging/posting?
JM
Jasantha M's updateReviewer Update
21 Jun 2022, 19:39Arman from Trojan is telling me credit has been approved and I must deliver item to any Makro store. This was purchased online and delivered. Please arrange item to be packaged and collected. I've been inconvenienced enough. Next time, please have a process for faulty items.
JM
Jasantha M's update21 Jun 2022, 19:39
Reviewer Update
Arman from Trojan is telling me credit has been approved and I must deliver item to any Makro store. This was purchased online and delivered. Please arrange item to be packaged and collected. I've been inconvenienced enough. Next time, please have a process for faulty items.