JH
Jackie H
1 reviews | Active since Nov 2024
13 Mar 2023, 16:47
Pathetic delivery team
Your delivery team or someone in Makro is responsible to replace my food as the promised delivery of my fridge TODAY was not upheld. I placed my order and received a call last week Thursday to arrange for delivery today. Big joke, I was promised delivery before 13:00, then by 15:00, then by 16:00 then in "10 minutes" and now my call is being blatantly ignored. After the day in the heat (as I made sure there is space for the new fridge by getting the old one out in time for this morning's delivery) my cheese, milk, and other food items have gone bad. To whoever is reading this, never buy essential appliances from Makro as their delivery team gives them a bad name and has now ensured that my child and myself not eat tonight, thanks Makro, great work!
Helpful (0)
Replies (6)0
Replies (6)JH
Jackie H's updateReviewer Update
13 Mar 2023, 23:02So at least the fridge was delivered but was left outside due to the entrance not having enough space.
It's strange how I, a woman alone, could bring in a double-door fridge on my own.
Nonetheless, my food has still gone bad. Round of applause Makro delivery team!
It's strange how I, a woman alone, could bring in a double-door fridge on my own.
Nonetheless, my food has still gone bad. Round of applause Makro delivery team!
JH
Jackie H's update13 Mar 2023, 23:02
Reviewer Update
So at least the fridge was delivered but was left outside due to the entrance not having enough space.
It's strange how I, a woman alone, could bring in a double-door fridge on my own.
Nonetheless, my food has still gone bad. Round of applause Makro delivery team!
It's strange how I, a woman alone, could bring in a double-door fridge on my own.
Nonetheless, my food has still gone bad. Round of applause Makro delivery team!
JH
Jackie H's updateReviewer Update
14 Mar 2023, 13:52So my review was responded to privately with empty promises as to what the next steps are.
Who is liable for my food that has gone bad???
Who is being held accountable?
Who is liable for my food that has gone bad???
Who is being held accountable?
JH
Jackie H's update14 Mar 2023, 13:52
Reviewer Update
So my review was responded to privately with empty promises as to what the next steps are.
Who is liable for my food that has gone bad???
Who is being held accountable?
Who is liable for my food that has gone bad???
Who is being held accountable?
JH
Jackie H's updateReviewer Update
14 Mar 2023, 14:26You didn't read did you?
Please read my initial complaint and try to respond again.
Please read my initial complaint and try to respond again.
JH
Jackie H's update14 Mar 2023, 14:26
Reviewer Update
You didn't read did you?
Please read my initial complaint and try to respond again.
Please read my initial complaint and try to respond again.
JH
Jackie H's updateReviewer Update
14 Mar 2023, 14:41Firstly, please check your spelling before responding to a Hellopeter complaint.
Secondly, please count with me:
6 March - 1 day
7 March - 2 days
8 March - 3 days
9 March - 4 days
10 March - 5 days.
So your excuse is the delivery was on time?
Please stop making a joke of Makro!
And is nothing going to be done about the delivery team blatantly ignoring me?
About leaving my fridge outside for me to bring inside alone?
The fact that my food went off - Is this now my problem after being promised the delivery would be before 13:00 (at first at least)?
Is this the type of service you condone?
Please stop giving me copy-and-paste responses of "Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. " You can at least use Microsoft Word to change the wording just a little bit in every response.
Secondly, please count with me:
6 March - 1 day
7 March - 2 days
8 March - 3 days
9 March - 4 days
10 March - 5 days.
So your excuse is the delivery was on time?
Please stop making a joke of Makro!
And is nothing going to be done about the delivery team blatantly ignoring me?
About leaving my fridge outside for me to bring inside alone?
The fact that my food went off - Is this now my problem after being promised the delivery would be before 13:00 (at first at least)?
Is this the type of service you condone?
Please stop giving me copy-and-paste responses of "Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. " You can at least use Microsoft Word to change the wording just a little bit in every response.
JH
Jackie H's update14 Mar 2023, 14:41
Reviewer Update
Firstly, please check your spelling before responding to a Hellopeter complaint.
Secondly, please count with me:
6 March - 1 day
7 March - 2 days
8 March - 3 days
9 March - 4 days
10 March - 5 days.
So your excuse is the delivery was on time?
Please stop making a joke of Makro!
And is nothing going to be done about the delivery team blatantly ignoring me?
About leaving my fridge outside for me to bring inside alone?
The fact that my food went off - Is this now my problem after being promised the delivery would be before 13:00 (at first at least)?
Is this the type of service you condone?
Please stop giving me copy-and-paste responses of "Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. " You can at least use Microsoft Word to change the wording just a little bit in every response.
Secondly, please count with me:
6 March - 1 day
7 March - 2 days
8 March - 3 days
9 March - 4 days
10 March - 5 days.
So your excuse is the delivery was on time?
Please stop making a joke of Makro!
And is nothing going to be done about the delivery team blatantly ignoring me?
About leaving my fridge outside for me to bring inside alone?
The fact that my food went off - Is this now my problem after being promised the delivery would be before 13:00 (at first at least)?
Is this the type of service you condone?
Please stop giving me copy-and-paste responses of "Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. " You can at least use Microsoft Word to change the wording just a little bit in every response.
JH
Jackie H's updateReviewer Update
14 Mar 2023, 14:54 And is nothing going to be done about the delivery team blatantly ignoring me?
About leaving my fridge outside for me to bring inside alone?
The fact that my food went off - Is this now my problem after being promised the delivery would be before 13:00 (at first at least)?
Is this the type of service you condone?
About leaving my fridge outside for me to bring inside alone?
The fact that my food went off - Is this now my problem after being promised the delivery would be before 13:00 (at first at least)?
Is this the type of service you condone?
JH
Jackie H's update14 Mar 2023, 14:54
Reviewer Update
And is nothing going to be done about the delivery team blatantly ignoring me?
About leaving my fridge outside for me to bring inside alone?
The fact that my food went off - Is this now my problem after being promised the delivery would be before 13:00 (at first at least)?
Is this the type of service you condone?
About leaving my fridge outside for me to bring inside alone?
The fact that my food went off - Is this now my problem after being promised the delivery would be before 13:00 (at first at least)?
Is this the type of service you condone?
JH
Jackie H's updateReviewer Update
14 Mar 2023, 16:08Seeing that you build your customer service on copy and paste, I will continue to ask:
And is nothing going to be done about the delivery team blatantly ignoring me?
About leaving my fridge outside for me to bring inside alone?
The fact that my food went off - Is this now my problem after being promised the delivery would be before 13:00 (at first at least)?
Is this the type of service you condone?
And is nothing going to be done about the delivery team blatantly ignoring me?
About leaving my fridge outside for me to bring inside alone?
The fact that my food went off - Is this now my problem after being promised the delivery would be before 13:00 (at first at least)?
Is this the type of service you condone?
JH
Jackie H's update14 Mar 2023, 16:08
Reviewer Update
Seeing that you build your customer service on copy and paste, I will continue to ask:
And is nothing going to be done about the delivery team blatantly ignoring me?
About leaving my fridge outside for me to bring inside alone?
The fact that my food went off - Is this now my problem after being promised the delivery would be before 13:00 (at first at least)?
Is this the type of service you condone?
And is nothing going to be done about the delivery team blatantly ignoring me?
About leaving my fridge outside for me to bring inside alone?
The fact that my food went off - Is this now my problem after being promised the delivery would be before 13:00 (at first at least)?
Is this the type of service you condone?