AA
Avril A
1 reviews | Active since Oct 2022
02 Jan 2026, 16:44
Pathetic Delivery Service
New year and new challenges from Makro Ordered online 30th December 2025. Received sms part of ordered would be delivered on 31st December 2025. Delivery driver sent an sms instead of calling. Because I wasn't monitoring my cell minute by minute I didn't receive it.
Today received sms delivery taking place and driver on his way. Received a call from driver notifying me that he's 15km away and wouldn't deliver my groceries.
Called customer service and as usual no constructive assistance.
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Replies (2)0
Replies (2)AA
Avril A's updateReviewer Update
06 Jan 2026, 21:47Good Day
I received an sms on Monday notifying me that delivery would take place that day 5th January 2026.
Then at 14:46 I received an sms from Mobicred stating that my purchase had been fully refunded. No explanation or communication from Makro.
I immediately called Wum Drop to enquire about my delivery and was told that my order would be delivered. I then called Makro customer care. The consultant confirmed that the order had been cancelled and the refund processed.
In all my time on ordering from Makro, any refund of unavailable items normally took 24-48 hours to be reflected. However this refund was actually available immediately.
I am a pensioner and don't have a car, which means I rely heavily on delivery services like Makro for my monthly groceries. Because of this failed delivery I've been forced to purchase some of the same items elsewhere - unplanned and not budgeted for.
I would like to place another order, but honestly, what guarantee do I have that my groceries will actually be delivered this time and that I won't be put in this position again.
What actually boggles the mind is that the end of October 2025 and beginning of December 2025 my orders were perfectly delivered.
This experience has been stressful and inconvenient.
Hoping for a favourable response.
Thanking you
I received an sms on Monday notifying me that delivery would take place that day 5th January 2026.
Then at 14:46 I received an sms from Mobicred stating that my purchase had been fully refunded. No explanation or communication from Makro.
I immediately called Wum Drop to enquire about my delivery and was told that my order would be delivered. I then called Makro customer care. The consultant confirmed that the order had been cancelled and the refund processed.
In all my time on ordering from Makro, any refund of unavailable items normally took 24-48 hours to be reflected. However this refund was actually available immediately.
I am a pensioner and don't have a car, which means I rely heavily on delivery services like Makro for my monthly groceries. Because of this failed delivery I've been forced to purchase some of the same items elsewhere - unplanned and not budgeted for.
I would like to place another order, but honestly, what guarantee do I have that my groceries will actually be delivered this time and that I won't be put in this position again.
What actually boggles the mind is that the end of October 2025 and beginning of December 2025 my orders were perfectly delivered.
This experience has been stressful and inconvenient.
Hoping for a favourable response.
Thanking you
AA
Avril A's update06 Jan 2026, 21:47
Reviewer Update
Good Day
I received an sms on Monday notifying me that delivery would take place that day 5th January 2026.
Then at 14:46 I received an sms from Mobicred stating that my purchase had been fully refunded. No explanation or communication from Makro.
I immediately called Wum Drop to enquire about my delivery and was told that my order would be delivered. I then called Makro customer care. The consultant confirmed that the order had been cancelled and the refund processed.
In all my time on ordering from Makro, any refund of unavailable items normally took 24-48 hours to be reflected. However this refund was actually available immediately.
I am a pensioner and don't have a car, which means I rely heavily on delivery services like Makro for my monthly groceries. Because of this failed delivery I've been forced to purchase some of the same items elsewhere - unplanned and not budgeted for.
I would like to place another order, but honestly, what guarantee do I have that my groceries will actually be delivered this time and that I won't be put in this position again.
What actually boggles the mind is that the end of October 2025 and beginning of December 2025 my orders were perfectly delivered.
This experience has been stressful and inconvenient.
Hoping for a favourable response.
Thanking you
I received an sms on Monday notifying me that delivery would take place that day 5th January 2026.
Then at 14:46 I received an sms from Mobicred stating that my purchase had been fully refunded. No explanation or communication from Makro.
I immediately called Wum Drop to enquire about my delivery and was told that my order would be delivered. I then called Makro customer care. The consultant confirmed that the order had been cancelled and the refund processed.
In all my time on ordering from Makro, any refund of unavailable items normally took 24-48 hours to be reflected. However this refund was actually available immediately.
I am a pensioner and don't have a car, which means I rely heavily on delivery services like Makro for my monthly groceries. Because of this failed delivery I've been forced to purchase some of the same items elsewhere - unplanned and not budgeted for.
I would like to place another order, but honestly, what guarantee do I have that my groceries will actually be delivered this time and that I won't be put in this position again.
What actually boggles the mind is that the end of October 2025 and beginning of December 2025 my orders were perfectly delivered.
This experience has been stressful and inconvenient.
Hoping for a favourable response.
Thanking you
AA
Avril A's updateReviewer Update
07 Jan 2026, 17:28Good Day
I've only received the granola. The rest of the items were not delivered.
Thanking you
I've only received the granola. The rest of the items were not delivered.
Thanking you
AA
Avril A's update07 Jan 2026, 17:28
Reviewer Update
Good Day
I've only received the granola. The rest of the items were not delivered.
Thanking you
I've only received the granola. The rest of the items were not delivered.
Thanking you