JL
Jason L
1 reviews | Active since Nov 2021
10 Nov 2021, 14:40
PATHETIC DELIVERY SERVICE
Online order delivery the worst ever
I have shopped online at many stores for years now and have never received such pathetic delivery services, can't tell me where my order is, can't deliver at the time I requested. Website is showing the order is delivered by nothing has been delivering.
Want to cancel order, they told me it will take 15 days to refund me. Took my money in less than 5 seconds but can only refund me in such a long period.
PATHETIC SERVICE!!!!!!!!!!!!!!!!!!!!!
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Replies (1)
Makro's replyOfficial
10 Nov 2021, 15:36Good day Jason,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers at our store to ensure that we provide you with accurate and direct delivery update for your online order.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers at our store to ensure that we provide you with accurate and direct delivery update for your online order.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply10 Nov 2021, 15:36
Official
Good day Jason,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers at our store to ensure that we provide you with accurate and direct delivery update for your online order.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers at our store to ensure that we provide you with accurate and direct delivery update for your online order.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team