Pathetic delivery service
I made an online order with the Bloemfontein store. They promised me delivery on the 19th of July(6 days after placing the order). I finally get hold of their online department the 22nd of July and my order has been held back due to stock. No correspondence what so ever from their side. On the morning of the 23rd I get a message saying my order is out on delivery. Late afternoon they email me asking if my order has been delivered, which it has not. I call them and the *********** ladies at the call centre can't put me through to the online call centre. When she finally does put me through to the hell knows who she can't comprehend that I ordered online. Due to my working hours I'm not able to go to Makro during their hours so I buy online. Now, I have NO FOOD in my house because I was supposed to receive my groceries 5 days ago and here we are. Safe to say, I will not be doing my shopping with Makro again.
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact the relevant management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact the relevant management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team