Pathetic delivery of an order

I am at a loss of words with how Makro handles its deliveries. I ordered and paid for my fridge/freezer on the 28th of September. I read on their website that it takes 2-5 days to deliver which was chilled. Sadly today is the 07th of October and I have received nothing. On the 01st of October I received an SMS that my order had been handed to the couriers and was on its way. I called the customer care today the 07th only to be told that they supplier has it and they are not sure as to when it will be handed to the couriers. Why not look at models others are using, you do not need to re-invent a wheel. With all this inconvenience no-one bothers to even put you at ease by calling you or just emailing. I did send an email to their support email and no-one responds at all. Often customers get bored and fed up by unfulfilled promises and loads of phone calls of tracking their orders so much so that they have no option that to just cancel.

I hope someone can intervene just so this order of mine can be handed over to the couriers and delivered to me otherwise I will have to cancel.

If you were planning to order something online through Makro's website, think twice.

Regards,

Colin