Pathetic customer services

REF NO. ***

An edge cutter was purchased from Makro Woodmead on the 8 April 2023, while using it for the 3rd time it blew. Note this was within the warranty period, maybe a month a abit. We then returned it to the store who then sent it to its maker being Ryobi for repairs who then said we put in the wrong solution when using edge cutter. Our reply being we followed the instructions given and if that was the case it would have broken on the first time using it. Makro Woodmead then said we need to pay for the repairs as is our fault and the warranty no longer applies. When trying to explain to that we followed the instructions the staff at Woodmead Makro were not very obliging and they were extremely abrupt not willing to listen to reason. I find they have no customer services what so ever. Ryobi supp**** no proof to their claims made. We then asked for a refund as one of the product warranty policy's are makro will return or refund the customer. Makro refuses. The edge cutter still sits with Ryobi and Makro does not come back to us on finding a solution to this matter. The head office does not answer their telephones and the call centre is unable to assist as we get told the matter is escalated . Every single day for the past week the matter is being escalated. Ive spoken with Zanele and Lerato and Nonhlalhla etc. But still no reply to this escalation. I find this service provided to be appalling. Note their turn around time is 24 hours. Its been an entire week of me calling every single day...