1 reviews | Active since Jul 2019
Pathetic customer service & refund process.
I bought a few items online, all part of 1 order. Among the items was a mop. My parcels were delivered in bits and pieces, the mop was never delivers. I've had to follow up every day for a week because no one bothers to resolve this issue. the customer service is completely pathetic. One store consultant told me that I should call the other Makro branch and follow up on the missing item myself. How disgusting. I've requested a refund for the item 3 times now, no one bothers to process it, or update me, or refund me. The most ***********, unhelpful retail staff that can't be bothered to do their jobs properly! Do yourself a favour, pay a little bit extra somewhere else because shopping at Makro is a nightmare.
I've called the support line everyday since last Thursday to have this resolved. Yesterday, I called again and was told I'd get a call back today with feedback. I still have not gotten a call to resolve this.
If you received this level of customer service and support, would you look forward to shopping at the store again? This is someones money you're dealing with, and it's been handled in an incredibly disrespectful manner, regardless of the amount of the item. I'd like to be refunded, I don't understand why that that is such a difficult process. I've never experienced this with any other online store. I did not receive this mop, yet I've paid for it, and now Makro will not refund me. Is that not theft??
I definitely will not shop with Makro again, I'd rather pay a bit extra for a better service somewhere else. I would also discourage anyone else from shopping with Makro.
I've called the support line everyday since last Thursday to have this resolved. Yesterday, I called again and was told I'd get a call back today with feedback. I still have not gotten a call to resolve this.
If you received this level of customer service and support, would you look forward to shopping at the store again? This is someones money you're dealing with, and it's been handled in an incredibly disrespectful manner, regardless of the amount of the item. I'd like to be refunded, I don't understand why that that is such a difficult process. I've never experienced this with any other online store. I did not receive this mop, yet I've paid for it, and now Makro will not refund me. Is that not theft??
I definitely will not shop with Makro again, I'd rather pay a bit extra for a better service somewhere else. I would also discourage anyone else from shopping with Makro.