Pathetic customer service on returns with Mako

I bought a cooler online and used it once and it stopped working , i logged a return on Monday the 26/01/2026 , they picked up item on Wednesday the 28th this was after me following up cause they give you no feedback. and now to date they haven't called me once and nothing is happening , I have to constantly call to follow the online customer service keeps saying they don't have much feedback they waiting on the seller. such pathetic service for big company like Makro.