Pathetic customer service - no response for 3 weeks.

MAK***

I purchased a Terrace Leisure Santorini outdoor sofa online that was delivered from Makro Cornubia on 04 Dec 2021. It has a 1 year guarantee.

On 19 Dec 2021, I complained about a loose steel slat on the base of my terrace leisure Santorini sofa. Call ticket number #***

I was told that someone from Makro Cornubia would be touch within 5 working days. Nobody contacted me.

I then called Makro onlibne cc on 28 Dec and was told told to call Makro Cornubia online dept directly. I did so on 28 Dec 2021 9.15 and spoke to Mapy in online assistance who took my details down and promised to call back shortly. No call as yet.

I then sent an e-mail to Makro customer care and again called the store on 29 Dec at approximately 11am to speak to manager. The switchboard operator could not locate a manager and took down my details and assured me that the manger would return my call. a week later and no response!!

This is truly pathetic customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!! Can someone please assist??