AL
Alvira L
1 reviews | Active since Jan 2020
13 Jan 2020, 11:37
PATHETIC CUSTOMER SERVICE MAKRO ONLINE!!!
NEVER EVER BUY ONLINE FROM MAKRO!!! Placed my order on the 27th November 2019, still waiting on delivery. Their Call Centre is useless, emails will get a by the way reply days later, giving you the same story over and over. Their Facebook admin just as bad!!! It's by time Makro must be exposed on Carte Blanche or some other form of media for their pathetic service. Not one good review from their customers how bad can this get???? Makro wake up and smell the coffee, you need to up your game if you want to stay in the Online business. I don't think another complaint will make a difference, but you never know...
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Replies (2)0
Replies (2)
Makro's replyOfficial
14 Jan 2020, 15:39Good day Alvira,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Makro's reply14 Jan 2020, 15:39
Official
Good day Alvira,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
AL
Alvira L's updateReviewer Update
14 Jan 2020, 18:06Thank you for the reply, however, how will you be following up without the order number? Hopefully you have ways of getting the it ????
Waiting in anticipation...
Waiting in anticipation...
AL
Alvira L's update14 Jan 2020, 18:06
Reviewer Update
Thank you for the reply, however, how will you be following up without the order number? Hopefully you have ways of getting the it ????
Waiting in anticipation...
Waiting in anticipation...