Pathetic Customer Service, Incomplete Delivery

I ordered online from Makro on the 26th of September. The order was delivered in two batches. The second batch was supposed to be two items, but only one was delivered. I send an enquiry to Chanel Maharaj on the 2nd of October about this, had to follow up several times before I received an email that I will receive a response shortly. I followed up again on the 4th of October, to date no emails, explanations or feedback. The order number is MAK432924 and the item not delivered was the duvet cover.