PATHETIC CUSTOMER SERVICE FROM MAKRO RE A CANCELLATION DONE BY THEM AND A REFUND DUE TO ME

I ordered and bought 2 x 20kg Dry Dog Food at Makro Online on 25 April 2025. Only one 20kg has been delivered on 30 April 2025. I phoned on 3 May to enquire when the other item will be delivered, only to be told by the operator at the Call Centre that the item was cancelled by the store. Imagine not receiving any notification either in writing or via phone call about the cancellation! As it stands, I made numerous calls to the Call Centre on 3, 5, 9, 13, 14, 16, 21, 26, 28 and even today, 29th of May, with excuses ranging from Head Office having installed a new system and cannot process a refund to an e-mail received yesterday, 28 May 2025, to say that they are rejecting my return log (which I did online on the instruction of the lady at Cape Gate, Leora's, instruction! Needless to say, I am beyond frustrated and irate, because after numerous calls from myself, no refund to date! More than a month later and no joy regarding a refund...I am beyond disgusted with the service I and assistance I received. All I need is just my money. Nothing else. I will NOT RECOMMEND ANYONE TO BUY FROM THEIR STORES, AS THIS IS WHAT THEIR CUSTOMER SERVICE TASTE LIKE - PATHETIC!!!!! Upon asking to speak to Managers, no-one is always available. I so wish someone from their offices can see this and respond...I am gatvol.