RC
Riaan C
1 reviews | Active since Apr 2012
18 Dec 2019, 17:24
PATHETIC CUSTOMER SERVICE FROM MAKRO CENTURION
Makro Centurion was informed of my broken Samsung Dishwasher 2 weeks ago, no landline works and sending an e mail to makrocare also did not work, no responses. In the 2 weeks we had to return physically to the store THREE times. up until now on the 18th we still have not had any service from Makro OR Samsung, absolutely pathetic service.
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Makro's replyOfficial
19 Dec 2019, 10:30Good day Riaan,
Thank you for bringing this matter to our attention and apologies for the delayed response.
Kindly accept our sincerest apologies for the customer service you have received from our Centurion branch and for the inconvenience this has caused you. We certainly understand your frustration and we will contact the departmental management in store, request feedback from the suppliers in this regard and the soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention and apologies for the delayed response.
Kindly accept our sincerest apologies for the customer service you have received from our Centurion branch and for the inconvenience this has caused you. We certainly understand your frustration and we will contact the departmental management in store, request feedback from the suppliers in this regard and the soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply19 Dec 2019, 10:30
Official
Good day Riaan,
Thank you for bringing this matter to our attention and apologies for the delayed response.
Kindly accept our sincerest apologies for the customer service you have received from our Centurion branch and for the inconvenience this has caused you. We certainly understand your frustration and we will contact the departmental management in store, request feedback from the suppliers in this regard and the soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention and apologies for the delayed response.
Kindly accept our sincerest apologies for the customer service you have received from our Centurion branch and for the inconvenience this has caused you. We certainly understand your frustration and we will contact the departmental management in store, request feedback from the suppliers in this regard and the soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team