Pathetic customer service from Makro

Good Day

Below is a complain which I posted on hello peter on 27 July 2017 and up until this date no person had the courtesy to give me a call to inform me about the outcome as to how they are going to resolve the problem. I made the initiative to return to the store on the 13 August 2017 but the returns guys informed me they do know have any feedback for my unit. But why as me as a customer I need to beg for feedback?

My unit has been in repairs since 27 May 2017 almost 2.5 months gone and further more they had damaged my unit and I do not know what they currently doing with it so long. So I now request a new unit be handed over to me for inconvenience caused as I will not be accepting that unit if it ever came back from its returns.

I want this query resolved by 18 August 2017 because I cannot wait any longer.

The store was makro highveld.

HELLO PETER COMPLAIN POSTED 26 JULY 2017

Good Day

It is with deep regret that I have to write about the poor TURN AROUND service that was promised.

I purchased a LG sound bar from makro and I had a problem with the unit and this item was brought to the store and was submitted for repairs. It was around +- 27 May 2017.

I then received a message to fetch the sound bar as it was returned from its repairs from the manufacturer. I picked up the sound bar on 15/07/2017, however after testing the device at home I noticed that the initial problem was not resolved and it was not repaired. I returned to makro on the very next day on the 16/07/2017 to send it back as the unit was not repaired as promised. The returns department staff member thereafter called an LG technical guy to test the device with me which lasted approx. 15-20 mins and he also came to the resolution that the sound bar is not working as required. I was advised by the returns staff employee that an exchange will be done for me, the next day as the unit was not repaired. The returns staff member of makro stated that he just needs a RN number from the manufacturer in order for the store to do an exchange for a unit as it was not initially repaired.

However on the Monday 17/07/2017 whilst on my way to makro, the returns dept staff member called me to stating that the supplier does not want to issue a RN number as they wanted to retest the unit. This shows that they are under mining my confirmation as well as the LG technical guy’s confirmation that the sound bar is not working.

Furthermore on the issue is that the sound bar was kept in excellent condition in my possession, however when it came back from repairs from the supplier I noticed it has scratches on the speaker.

Furthermore up until this date I have not received an outcome as to how they will resolve this problem.

This also caused a lot of inconvenience. I find the service standards to be unacceptable & misleading to clients. I REQUIRE immediate restoration, as I am paying for an item and not receiving the benefits and find this as unprofessional, ********* standards & behavior & your delays in the turnaround time for the service/repair. Your urgent response for feedback and immediate exchange/replacement will be appreciated for this inconvenience caused. Should you require any further details, please do not hesitate to contact me.