CM
Catherine M
1 reviews | Active since Oct 2015
01 Jul 2023, 13:02
Pathetic customer service for online orders...order not delivered, and no refund from Markro. Support team has gone MIA.....
If I could rate with 0 stars, this is the rating that Makro South Africa would get for their online order service. I ordered a steam press machine online on 6 June 2023. May bank account was debited my Makro immediately. My order was supposed to be delivered within 3 to 5 working days. Almost a month later, my order has still not arrived and is still in "waiting for pick up from courrier" state on the order tracking page. After numerous emails to the Makro online customer support, I finally received a reply stating that Makro would cancel my order as they were having issues sourcing from the supplier. SInce then I still have not been refunded for my purchase and the Makro support team have gone MIA....
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Catherine M's updateReviewer Update
01 Jul 2023, 15:29And the joke goes on..... a couple of hours after I posted on HelloPeter, I got the reply above that the matter was being taken seriously, as well as..... an email in my inbox with a client satisfaction survey. But no one has contacted me about refunding my money for the undelivered order. I don't give a F.... about your customer survey. That's not resolving the problem. You should know by now that I'm not satisfied. I WANT MY MONEY BACK! That's all I'm asking for!
CM
Catherine M's update01 Jul 2023, 15:29
Reviewer Update
And the joke goes on..... a couple of hours after I posted on HelloPeter, I got the reply above that the matter was being taken seriously, as well as..... an email in my inbox with a client satisfaction survey. But no one has contacted me about refunding my money for the undelivered order. I don't give a F.... about your customer survey. That's not resolving the problem. You should know by now that I'm not satisfied. I WANT MY MONEY BACK! That's all I'm asking for!