TL
Tshego L
1 reviews | Active since Dec 2017
13 Mar 2026, 08:24
Pathetic customer service for an incomplete order
I ordered a defy oven and hob which was supposed to be a set. Only for the oven to be delivered and not the hob by their Strubens Valley store I sent multiple emails and contacted Makro multiple times with no feedback whatsoever. I've been sent piller to post and its been 2 weeks now without any assistance. Call center agents just transfers you over and leaves you hanging. Very disappointed
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Replies (7)0
Replies (7)TL
Tshego L's updateReviewer Update
16 Mar 2026, 10:13Here's the order number OD***
TL
Tshego L's update16 Mar 2026, 10:13
Reviewer Update
Here's the order number OD***
TL
Tshego L's updateReviewer Update
25 Mar 2026, 07:50Hi
I have still not received my refund. I'm being inconvenienced at this point
Make sure I get my refund today
I have still not received my refund. I'm being inconvenienced at this point
Make sure I get my refund today
TL
Tshego L's update25 Mar 2026, 07:50
Reviewer Update
Hi
I have still not received my refund. I'm being inconvenienced at this point
Make sure I get my refund today
I have still not received my refund. I'm being inconvenienced at this point
Make sure I get my refund today
TL
Tshego L's updateReviewer Update
05 Apr 2026, 01:03I am writing to formally escalate my refund request, which remains unresolved despite being advised that it was processed on 17 March 2026.
As of today, more than 14 days later, no funds have been received in my bank account. Additionally, I have not been contacted with any updates or explanations regarding this delay.
This situation is unacceptable. I require the following information urgently:
Proof that the refund was processed on 17 March 2026
The refund reference number or transaction ID
The payment method used for the refund.
A clear timeline for when the funds will reflect in my account.
If the refund has indeed been processed, I expect verifiable confirmation so that I may follow up with my bank accordingly.
Should this matter not be resolved within 48 hours, I will have no choice but to escalate it further through relevant consumer protection channels.
Please treat this matter with the urgency it deserves and respond promptly.
As of today, more than 14 days later, no funds have been received in my bank account. Additionally, I have not been contacted with any updates or explanations regarding this delay.
This situation is unacceptable. I require the following information urgently:
Proof that the refund was processed on 17 March 2026
The refund reference number or transaction ID
The payment method used for the refund.
A clear timeline for when the funds will reflect in my account.
If the refund has indeed been processed, I expect verifiable confirmation so that I may follow up with my bank accordingly.
Should this matter not be resolved within 48 hours, I will have no choice but to escalate it further through relevant consumer protection channels.
Please treat this matter with the urgency it deserves and respond promptly.
TL
Tshego L's update05 Apr 2026, 01:03
Reviewer Update
I am writing to formally escalate my refund request, which remains unresolved despite being advised that it was processed on 17 March 2026.
As of today, more than 14 days later, no funds have been received in my bank account. Additionally, I have not been contacted with any updates or explanations regarding this delay.
This situation is unacceptable. I require the following information urgently:
Proof that the refund was processed on 17 March 2026
The refund reference number or transaction ID
The payment method used for the refund.
A clear timeline for when the funds will reflect in my account.
If the refund has indeed been processed, I expect verifiable confirmation so that I may follow up with my bank accordingly.
Should this matter not be resolved within 48 hours, I will have no choice but to escalate it further through relevant consumer protection channels.
Please treat this matter with the urgency it deserves and respond promptly.
As of today, more than 14 days later, no funds have been received in my bank account. Additionally, I have not been contacted with any updates or explanations regarding this delay.
This situation is unacceptable. I require the following information urgently:
Proof that the refund was processed on 17 March 2026
The refund reference number or transaction ID
The payment method used for the refund.
A clear timeline for when the funds will reflect in my account.
If the refund has indeed been processed, I expect verifiable confirmation so that I may follow up with my bank accordingly.
Should this matter not be resolved within 48 hours, I will have no choice but to escalate it further through relevant consumer protection channels.
Please treat this matter with the urgency it deserves and respond promptly.
TL
Tshego L's updateReviewer Update
08 Apr 2026, 13:10No! The refund that you sent is for a completely different item which I'm not querying.
If you not clear, give me a call as my query remains unresolved after a whole month
If you not clear, give me a call as my query remains unresolved after a whole month
TL
Tshego L's update08 Apr 2026, 13:10
Reviewer Update
No! The refund that you sent is for a completely different item which I'm not querying.
If you not clear, give me a call as my query remains unresolved after a whole month
If you not clear, give me a call as my query remains unresolved after a whole month
TL
Tshego L's updateReviewer Update
16 Apr 2026, 15:39Are you guys telling me that since April 8 you've been waiting for feedback from the store?
TL
Tshego L's update16 Apr 2026, 15:39
Reviewer Update
Are you guys telling me that since April 8 you've been waiting for feedback from the store?
TL
Tshego L's updateReviewer Update
17 Apr 2026, 08:03Hi Gloria
I have logged for the item to be collected:
***
You need to ensure that you escalate for this to be collected and refunded ASAP
I have logged for the item to be collected:
***
You need to ensure that you escalate for this to be collected and refunded ASAP
TL
Tshego L's update17 Apr 2026, 08:03
Reviewer Update
Hi Gloria
I have logged for the item to be collected:
***
You need to ensure that you escalate for this to be collected and refunded ASAP
I have logged for the item to be collected:
***
You need to ensure that you escalate for this to be collected and refunded ASAP
TL
Tshego L's updateReviewer Update
21 Apr 2026, 11:06Hi Gloria
Yiu have a nerve of lying and saying that a courier will come through and collect the item while you have done nothing about the issue.
Is this the customer service that we deserve? One with dishonesty while my money is with your company?
Can I please have my money refunded because now I'm being made a fool. I guess now is the time to escalate this matter further because really this is not on
Yiu have a nerve of lying and saying that a courier will come through and collect the item while you have done nothing about the issue.
Is this the customer service that we deserve? One with dishonesty while my money is with your company?
Can I please have my money refunded because now I'm being made a fool. I guess now is the time to escalate this matter further because really this is not on
TL
Tshego L's update21 Apr 2026, 11:06
Reviewer Update
Hi Gloria
Yiu have a nerve of lying and saying that a courier will come through and collect the item while you have done nothing about the issue.
Is this the customer service that we deserve? One with dishonesty while my money is with your company?
Can I please have my money refunded because now I'm being made a fool. I guess now is the time to escalate this matter further because really this is not on
Yiu have a nerve of lying and saying that a courier will come through and collect the item while you have done nothing about the issue.
Is this the customer service that we deserve? One with dishonesty while my money is with your company?
Can I please have my money refunded because now I'm being made a fool. I guess now is the time to escalate this matter further because really this is not on