PATHETIC customer service- faulty products

We bought a DEFY fridge in Dec, the product is faulty. The Defy rep came out but we getting no joy in contacting Makro for a refund/replacement. This MAKRO is giving us ZERO service. I tried numerous occasions calling your Springfield store with no luck at all. I spoke to a customer service agent 2 days ago called Nomva, till now, no feedback. I just created an online refund, hoping this works!

I also bought a spray gun in Nov, it was delivered missing a part, I had to process a refund & to date, more than a month after purchase I am still awaiting a refund. @ MAKRO- can someone please contact me asap!