Pathetic customer service

This is the 2nd time that I order online and my order is mot fulfilled as expected, the latest order (OD***) wherein I ordered toilet paper as part of the order has still not been fulfilled. I was rather called last week Thursday 8May by someone telling me the price I saw & paid for 2 packets x 48 rolls is not the correct price as the R499 I paid is in fact for one x 48 packet even though the original price stipulated is R999, please tell me who will paid R999 for one pack of 48 toilet rolls(is it made from gold or what or will one use it indefinitely 🤔) I told the lady I'm not willing to pay R499 for one pack of 48 where I can purchase it cheaper than that, someone was supposed to call me and to date no call and no delivery, worst customer service from such a big retail store, I'll continue doing business with other retail stores but insofar as Makro is concerned, you've lost a online and a walk in client. Trust that someone will call me ASAP before this matter is reported to the consumer ombudse