Pathetic customer service

I bought 2 items on Makro online on the 27 August. When my order was delivered I only received 1 item and the other one was missing. I alerted Makro the same day it was delivered on the 2nd September. I have been sent from pillar to post with no definate answer as to when Im to receive the missing item. I HAVE BEEN MORE THAN PATIENT WITH YOU. Its been a month now and no resolution. I NEED MY MONEY BACK at this point, this is unacceptable. The lack of communication and assistance from Makro is pathetic. Pay me back my money coz clearly you dont care about your customers.