pathetic customer service call centre

Item: Makro
Rating: 1
Author: Yushra H

Ordered something online 16 days ago for delivery and still waiting. I've called their called centre twice and none of their consultants can give any answers on when the delivery will happen, very frustrating. Third time I called I was on hold waiting for a consultant for half an hour and no one answered. Many people have warned me about Makro and their pathetic delivery service. I would like a refund but how am i suppose to get this if no one is helping?

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Jun 2020, 15:59

Good day Yushra,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jun 2020, 15:59

Official