LB
LIZ B
1 reviews | Active since Jan 2020
14 Jun 2021, 17:38
Pathetic customer service.
Absolutely disgusting service and shocking follow up. Provided NO customer service. Don’t buy from Makro in SA as they don’t resolve issues and have 100 excuses!!! They have Lost my business going forward.
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
15 Jun 2021, 09:00Good day Liz Birt,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply15 Jun 2021, 09:00
Official
Good day Liz Birt,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
LB
LIZ B's updateReviewer Update
15 Jun 2021, 09:03Thank you for the feedback. Sad that it had to escalate to a nasty review to get any action.
LB
LIZ B's update15 Jun 2021, 09:03
Reviewer Update
Thank you for the feedback. Sad that it had to escalate to a nasty review to get any action.
LB
LIZ B's updateReviewer Update
21 Jun 2021, 08:08Wow - it has been nearly a week since the above and nearly a month since I have been trying to get Makro to sort out my TV under warranty and I am still waiting. Told the TV was dispatched last week and it still hasn't been returned to me so I think that they are lying to me and actually have lost the TV as NO ONE can tell me where it is!!!!!! I WILL NEVER RECOMMEND PURCHASING ANY PRODUCTS FROM MAKRO AS THEIR CUSTOMER SERVICE IS NON-EXISTENT!!!!!! This is what you can expect when you purchase from Makro - rather go to Game or Hirsch
LB
LIZ B's update21 Jun 2021, 08:08
Reviewer Update
Wow - it has been nearly a week since the above and nearly a month since I have been trying to get Makro to sort out my TV under warranty and I am still waiting. Told the TV was dispatched last week and it still hasn't been returned to me so I think that they are lying to me and actually have lost the TV as NO ONE can tell me where it is!!!!!! I WILL NEVER RECOMMEND PURCHASING ANY PRODUCTS FROM MAKRO AS THEIR CUSTOMER SERVICE IS NON-EXISTENT!!!!!! This is what you can expect when you purchase from Makro - rather go to Game or Hirsch
LB
LIZ B's updateReviewer Update
23 Jun 2021, 10:56Wow - 3 people called me - all saying they will get back to me and I'm still waiting. Now the TV has gone missing and no one can find it - WAY TO GO MAKRO - EXCELLENT SERVICE DELIVERY. You seem to be improving in leaps and bounds - NOT!!!!
LB
LIZ B's update23 Jun 2021, 10:56
Reviewer Update
Wow - 3 people called me - all saying they will get back to me and I'm still waiting. Now the TV has gone missing and no one can find it - WAY TO GO MAKRO - EXCELLENT SERVICE DELIVERY. You seem to be improving in leaps and bounds - NOT!!!!