CV
Claude V
1 reviews | Active since Nov 2016
10 Jul 2023, 15:26
Pathetic Customer Service
Pathetic online service... simply pathetic.
I ordered an item online, an item I could've ordered from any other store but because it's Makro I thought this might actually be my best option. They promised (as advertised on the online portal) 2-5 days delivery. I ordered my item on 1 July... it's 10 July 2023 (day of this post). Now I do understand working days and even if you account for that it's still past the agreed date.
I've been sending mails to the customer service. Responses filled with empty promises. Still no concrete feedback on my item.
Pathetic...
I'm a first-time online buyer and you would expect them to give first-time buyers a great experience to foster recurring business... not even that. Or do they actually know about this marketing/sales technique?
Never ever ever buying from then again.
Helpful (0)
Replies (3)0
Replies (3)CV
Claude V's updateReviewer Update
11 Jul 2023, 23:07So I got a reply from Makro today with empty promises... AGAIN! What's bad is that no one picks up the phone and call you to give you feedback and what's even more frustrating is that no one even responds to the emails to give you feedback.
All I get is a copy paste response:
All I get is a copy paste response:
- "Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused." Apology NOT accepted!
- "We take all our customer requests seriously and assure you that this matter will be our priority." What is you definition of seriously and priority? Literally no feedback at all. I don't know why it's taking this long, I don't know where my package is.
- "Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future." Guess what, it just happened again today and I'm sure it happens all the time. What I need, the support I need right now from you is for someone to call me first thing tomorrow morning to explain to me what's going on... CALL ME.
- "Please be advised that feedback will be provided soon." What's your definition of "soon"??? Next week?
- "Once again, we apologize for the inconvenience caused throughout your journey with us." As a first-time online buyer from you guys I can assure you that my experience was awful.
- "We hope you find the above in order." No I do not find any of this in order. I responded to your mail 13h22 and still no feedback.
CV
Claude V's update11 Jul 2023, 23:07
Reviewer Update
So I got a reply from Makro today with empty promises... AGAIN! What's bad is that no one picks up the phone and call you to give you feedback and what's even more frustrating is that no one even responds to the emails to give you feedback.
All I get is a copy paste response:
All I get is a copy paste response:
- "Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused." Apology NOT accepted!
- "We take all our customer requests seriously and assure you that this matter will be our priority." What is you definition of seriously and priority? Literally no feedback at all. I don't know why it's taking this long, I don't know where my package is.
- "Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future." Guess what, it just happened again today and I'm sure it happens all the time. What I need, the support I need right now from you is for someone to call me first thing tomorrow morning to explain to me what's going on... CALL ME.
- "Please be advised that feedback will be provided soon." What's your definition of "soon"??? Next week?
- "Once again, we apologize for the inconvenience caused throughout your journey with us." As a first-time online buyer from you guys I can assure you that my experience was awful.
- "We hope you find the above in order." No I do not find any of this in order. I responded to your mail 13h22 and still no feedback.
CV
Claude V's updateReviewer Update
13 Jul 2023, 18:45So I got a reply from them. Someone called me... finally. But they made it even worse. If pathetic was the 1st degree of comparison then they would be on the 4th one now.
Called me with wonderful empty promises. Promised to come back by close of business yesterday (12 July)... did they? One guess.
I followed up twice today(13 July) on a WhatsApp number they provided... did they respond? Maybe it should be 5th degree of comparison.
I cannot believe a large corporation like Makro has this kind of service.
Called me with wonderful empty promises. Promised to come back by close of business yesterday (12 July)... did they? One guess.
I followed up twice today(13 July) on a WhatsApp number they provided... did they respond? Maybe it should be 5th degree of comparison.
I cannot believe a large corporation like Makro has this kind of service.
CV
Claude V's update13 Jul 2023, 18:45
Reviewer Update
So I got a reply from them. Someone called me... finally. But they made it even worse. If pathetic was the 1st degree of comparison then they would be on the 4th one now.
Called me with wonderful empty promises. Promised to come back by close of business yesterday (12 July)... did they? One guess.
I followed up twice today(13 July) on a WhatsApp number they provided... did they respond? Maybe it should be 5th degree of comparison.
I cannot believe a large corporation like Makro has this kind of service.
Called me with wonderful empty promises. Promised to come back by close of business yesterday (12 July)... did they? One guess.
I followed up twice today(13 July) on a WhatsApp number they provided... did they respond? Maybe it should be 5th degree of comparison.
I cannot believe a large corporation like Makro has this kind of service.
CV
Claude V's updateReviewer Update
18 Jul 2023, 17:07What can I say?????????
Got delivery today, 18 July.
What a waste of time. Trying to explain to my son (5 years old) that his birthday present is late and now I have to send it back. This is utter **** service. The worst I received from any entity. I think Home Affairs' service is better than yours.
So you place the return order and come and collect this product immediately and refund me.
Got delivery today, 18 July.
- I cancelled my order on the 13th of July - no response from you guys.
- Then you decide to ignore my message and send the order anyway.
- Then on the arrival of the product, all over the delivery box it's written "problem order"... are you kidding me? "PROBLEM ORDER"???????
- Then you sent me an item that's faulty.
- Then when I try to do a return order on your website, it does not allow me to proceed or submit the return order.
What a waste of time. Trying to explain to my son (5 years old) that his birthday present is late and now I have to send it back. This is utter **** service. The worst I received from any entity. I think Home Affairs' service is better than yours.
So you place the return order and come and collect this product immediately and refund me.
CV
Claude V's update18 Jul 2023, 17:07
Reviewer Update
What can I say?????????
Got delivery today, 18 July.
What a waste of time. Trying to explain to my son (5 years old) that his birthday present is late and now I have to send it back. This is utter **** service. The worst I received from any entity. I think Home Affairs' service is better than yours.
So you place the return order and come and collect this product immediately and refund me.
Got delivery today, 18 July.
- I cancelled my order on the 13th of July - no response from you guys.
- Then you decide to ignore my message and send the order anyway.
- Then on the arrival of the product, all over the delivery box it's written "problem order"... are you kidding me? "PROBLEM ORDER"???????
- Then you sent me an item that's faulty.
- Then when I try to do a return order on your website, it does not allow me to proceed or submit the return order.
What a waste of time. Trying to explain to my son (5 years old) that his birthday present is late and now I have to send it back. This is utter **** service. The worst I received from any entity. I think Home Affairs' service is better than yours.
So you place the return order and come and collect this product immediately and refund me.