Pathetic customer service at Makro

Please I write this complaint against Lester Carrington of Makro Springfield Durban. I purchased a camping gas stove at end of September 2019 for R1499.00 after just 2 uses the self ignitor broke. I took it back on Sunday 12/01/20 to exchange as I needed a replacement for going on a trip with family. I was told that the unit must be booked in and there's nothing they can do for me as this is CPA and Makro policy! I asked to speak to store manager and Lester was called,he refused to listen to my needs as a valued customer and spoke over me about policy and procedures. So I did say this is **** and it's their duty to inform us as customers before we purchase that we must not expect any assistance and no replacement until their supplier decides! Then he goes on to humiliate and class me as if I'm stupid by telling me if I bought a Mercedes they won't exchange it or replace it,they will repair it! Because he drives a Mercedes! He Knows! To this I became irritated and told him I don't have time for this bull**** , I not complaining about a car! He bangs the desk top and says to me "That's it for my vulgarity he will not help me anymore and will make sure I'm not helped and I can go do what I like, that's it! And stomped off! I asked for a head office number to complain about his behaviour as a store manager and he scribbled his own name and number. My grd 2 kid writes better. He looked as if he was suffering from a hangover , sweating and shaking! Other customers were shocked and appalled at his outburst and even gave me their numbers to stand witness to his behaviour! Low and behold I did phone the number he scribbled thinking it's head office but he answered! I eventually did get a hold of head office and was told he is not the store manager! Guys please be aware of the policies and procedures of Makro ! It's a whole lot of bull****! I will never buy any goods from Makro again. Rather pay a lil more and support other stores that value their customers!