Pathetic customer service and not sure if I'll ever get my money :-(

Online order placed on 26/11/2021 and still no delivery !! I've managed to chat to one person who promised delivery last Friday and that was a blatant lie. Reference details below :

3 Chatbot queries logged Multiple e-mails Multiple failed call center calls Ref No *** Ref No *** Ref No *** E-mail Request #*** E-mail Request #***