PATHETIC CUSTOMER SERVICE AND FAULTY GOODS FROM MAKRO

I BOUGHT A WASHING MACHINE ORDER NUMBER MAK*** WHICH IS FAULTY I CALLED THE CALL CENTRE ON MONDAY 14/12 7 DAYS AFTER RECIEVING MY MACHINE AND SPOKE TO LUWANDA WHIO GAVE ME REF *** SAYING IN 2-3 DAYS A DEFY TECHNICIAN SHOULD BE OUT TO MY HOUSE TO ASSIST.tODAY 17/12 I CALL MAKRO FOR A FOLLOW UP AND THEY HAVE NOTHING ON THEIR SIDE ,I CALL DEFY THEY HAVE NO REQUEST FROM MAKRO EITHER.i CALLED MAKRO AGAIN SPOKE TO KARABO SHE PUT ME ON HOLD FOR OVER 10 MINS CALLING HER SUPERVISOR AND LEFT ME HANGING I CALLED AGAIN SPOKE TO LINDA WHO SAYS I HAVE TO LOG A SERVICE CALL,I TOLD HER I ALREADY DID AND NOTHING WAS ACTIONED FROM MAKRO SIDE TO DEFY .i THEN SPOKE TO SNE AT THE MAKRO CALL CENTRE WHO ALSO PUTS ME ON HOLD FOR THE SUPERVISOR SEEMS LIKE SUPERVISORS DON'T LIKE DEALING WITH FRUSTRATED CUSTOMERS.MAKRO HAS DISAPPOINTED ME ALL I WANTED WAS A CREDIT NOTE TO LOOK FOR ANOTHER BRAND OF WASHING MACHINE AS THIS IS A NEW MACHINE SITTING HERE AT MY HOUSE NOT WORKING AND IM DOING WASHING BY HAND!!!THIS IS INSANE ,IM SO FRUSTRATED.