PATHETIC CUSTOMER SERVICE

Subject: URGENT – STILL WAITING FOR REFUND! Order OD***

Dear Makro Customer Service,

I am extremely frustrated and disappointed with the handling of my refund for the POLARCAB 360 L Single Door Fridge (Order Number: OD***, Tracking ID: MP***).

The return was initiated on 3 March 2026 and the item was collected on 7 March 2026. My refund was expected on 21 March 2026, yet it STILL has not reflected in my account. I have repeatedly tried to get assistance, including speaking to Ntokozo Mabaso and Evonia Mruping, referencing ticket numbers 25SJ2 and 1NRNO, but no one has provided any solution. I was kept on the line for an unacceptably long time with ZERO assistance.

This entire experience has been completely unacceptable and shows a shocking lack of service. I demand that this refund be processed immediately and that I receive confirmation without further delays. I expect a response today, as this level of inefficiency is intolerable.

I am extremely disappointed and expect Makro SA to take responsibility for this ongoing issue.