Pathetic customer service

We ordered a Tv box online 2 months ago. When the TV Box arrived none of the apps worked. Not even Netflix. It kept saying that the device is not compatible. I immediately logged a return and a refund as it was advertised that the apps came pre loaded on the TV Box. The next day I recieved an email from Makro stating that the reseller says the box isn't faulty and is working perfectly I then phoned Makro and told them that I wasn't dealing with the reseller, but that I bought the box from them and that they falsely advertised a TV Box that wasn't working and what were we supposed to do with a TV Box with no apps on it. I have never been more disappointed with any online shop's customer service as Makro. I will never suggest anyone to buy from them ever again. I posted a review on Hello Peter 2 months ago. They phoned me and said that they will look into the matter and no feedback eversince. MAK***. I will never, ever buy or order from Makro ever again. I will continue posting negative reviews on Hello Peter and Social media weekly untill I get my refund. You allready got my reply on your so called rejection. How do you test a product without opening the box. Please give me a break. Hello Peter and Social Media is flooded with unhappy customers and I will raise my voice on every single advert and platform I can and I will definitely discourage people to ever buy anything from you guys. Your service is pathetic and rest assured I am not the only one. It's been a month and they haven't even bothered returning the TV Box to me😡😡