Pathetic Customer Service

I placed an online order for a birthday gift for a 5 year old. I received an email saying it would be delivered on the day of the kids birthday. I usually receive an sms on the day of delivery which I didn't so I called Makro. I was told it was with the courier and they CANNOT call to check where my delivery was I needed to call Value Express myself. I called the couriers and they don't even have the package but Makro sent an email to say it's with the couriers.

I don't know who is being dishonest here but Mako's service is just pathetic. Can you imagine having to call a third party because the service provider is too lazy to do so. Don't trust their email and SMS updates to avoid disappointment. If things go wrong they will not assist.