ZA
Zinobia A
1 reviews | Active since Sept 2019
13 Dec 2025, 08:13
Pathetic customer service
I ordered a microwave and earphones from Makro online the delivery for the microwave was so smooth the delivery guy was exceptional but when it came to deliver of my earphones the driver called me on the 5th December @5:51 to deliver my order with no prior communication and at 10am my order is cancelled, I contacted the call centre still awaiting the team leader Sifiso Sibiya to call me and I have sent an email with no response
This is why we go to American competitors contact Amazon and Takealot and get some customer service skills from them
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Zinobia A's updateReviewer Update
14 Dec 2025, 00:02So is this honestly the best Makro can say. No accountability being for their 3rd party couriers calling a consumer at 5:51 am in the morning ?? I spoke to nomi, Gugu and a 3rd consultant which all of them agreed it’s not policy to so!
With that beings said I suggested to reorder and it was said I have to pay for the delivery fee again, with dishonesty as well stating that the courier called me several times which I provided proof of
Worse customer service and I will leave a review on every platform and go to social media
With that beings said I suggested to reorder and it was said I have to pay for the delivery fee again, with dishonesty as well stating that the courier called me several times which I provided proof of
Worse customer service and I will leave a review on every platform and go to social media
ZA
Zinobia A's update14 Dec 2025, 00:02
Reviewer Update
So is this honestly the best Makro can say. No accountability being for their 3rd party couriers calling a consumer at 5:51 am in the morning ?? I spoke to nomi, Gugu and a 3rd consultant which all of them agreed it’s not policy to so!
With that beings said I suggested to reorder and it was said I have to pay for the delivery fee again, with dishonesty as well stating that the courier called me several times which I provided proof of
Worse customer service and I will leave a review on every platform and go to social media
With that beings said I suggested to reorder and it was said I have to pay for the delivery fee again, with dishonesty as well stating that the courier called me several times which I provided proof of
Worse customer service and I will leave a review on every platform and go to social media