Pathetic Customer Service

Ordered an airconditioner on 01/12/2024 order processed payment confirmed stock available was to be delivered Thursday 05/12/24. Today 07/12/24 they saying no stock will process refund absolutely pathetic service. If I knew was no stock would have bought it from takealot or Amazon or ac direct or direct from alliance @ black friday price. This paramount to de*****ing customers as I would have got it at a better price during black friday. how can you advertise and process payment yet there's no stock. After 7 days you decide after emails and phoning makro online and the shops they decide to cancell order. The least the could have done is give another brand at same price. NOW the same aircon is advertised for normal price yet they said no stock. Will never purchase from makro online or makro ever again plus I will put it on all social media platforms you can rob 1 customer but you will lose 100s