Pathetic customer service

<p>I bought a raleigh mountain bike from Makro (Centurion) on the 09th of September 2016. Did not use it of a month. Used it for the first time on the 15th of October 2016. Before I could use the bike, my colleague and realised that the back rim was buckled. Took it back to Makro on the 22nd of October 2016 (assessment note: ********** ). They said they will call the supplier to come and do an assessment. Ever since I left the bike with them, they've never called me back to give me an update. I always have to call them and when I do call I'm given the same feedback that they are waiting for an assessment report from Raleigh. Today (22-Nov-2016). I spoke with the returns department manager (Christopher) and he informed me that Raleigh said the rim is not a warranty item. It is a wear and tur item. They want to quote me for repairs. I've never used this bike until the 15th. I noticed before using it that the rim was buckled. Why must a pay for the repairs. This is a brand new bike.</p>