Pathetic customer service

Good day... I called in on 08th devember to makro woodmead for assistance on my freezer which is under warranty. I have all my detailed to the employee who advised that they will contact Bosch to come through. I was promised a call today 09th December but none received it. I called into makro now to query and could not receive any assistance. The person who spoke to me now wanted me to call Bosch directly. When I asked to speak to the manager she kept me on hold. She then tells me that I need to wait anither 24 hours. Is makro going to replace all the good that will be damaged in my freezer. You were quick to take my money for the freezer... What pathetic customer service.. Maybe you should advise your customers about the waiitng period before you sell them anything